We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 1-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please Contact Us with your questions.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

DELIVERY TIMES

We are located in Waterloo, Ontario and in addition to the 1 – 3 business days for order fulfillment, the below delivery times are based on major urban centres. Outside of urban centres may add time to delivery.

Please note that Canada Post delivery times may be delayed the last week of November and for the month of December due to the Christmas rush by 6 business days.  We do our best to quickly process all order, but delivery is beyond our control.

CANADA POST

Note that Canada Post only processes shipments on business days and not on holidays or weekends.

CANADA

Regular Parcel

  • Includes a tracking number.

Local: 2 business days
Regional: up to 5 business days
National: up to 9 business days

Xpresspost

  • Includes a tracking number.

Local: next day
Regional:
next business day
National: 2 business days

U.S.A

Small Packet USA (Not Tracked (CP)):

  • Does NOT include a tracking number.
  • 5 – 8 business days.

 

Tracked Packet USA (Tracked (CP))

  • Includes a tracking number.
  • 4 – 7 business days.

 

INTERNATIONAL

Small Packet™ International

  • Does NOT include a tracking number.
  • 6 – 10 business days.

 

Tracked Packet™ International

  • Includes a tracking number.
  • 6 – 10 business days.

 

UPS SHIPPING

Please use your tracking number to determine your estimated arrival date.

OTHER

For other available shipping services or delivery times, please Contact Us.

FREE SHIPPING

When free shipping delivery method is available, your order will be shipped via standard or most economical method available.

NO SHIPPING DAYS

Legendary Canine will not ship any items on Statutory Holidays.

INTERNATIONAL SHIPMENTS

Legendary Canine does ship internationally with a few exceptions. Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.

SIGNATURE REQUIREMENT

All items with a value of more than $100 are shipped signature required if possible; please plan accordingly. We will be happy to remove the signature requirement on request; please Contact Us and be sure to include your order number. Please note that, in this case, you will be accepting responsibility if anything were to happen to the package.